I got stuck in a Banana Republic pencil skirt. I bought it here in Hawaii probably 6 months ago. Banana separates are my work wardrobe staple. The skirt cost me around $50 or so-- not the most expensive skirt, but also not the cheapest.
I came home from work in July after a long day of meetings and running around in heels. I love coming home and changing into my comfy clothes. Too bad that on this day, I got STUCK IN MY PENCIL SKIRT. You laugh, but it was an awful experience. At the time, I was living alone and had no one around to help. The zipper got stuck completely, wouldn't zip down at all. Ok, deep breaths....
I googled. I used oil. I used WD-40. I used Vaseline. I used pliers. The thing wouldn't go up or down. I called my parents in Japan, total hot mess. They snickered as I explained that it had been 4 hours worth of effort in trying to un-stick the zipper. After a couple glasses of chardonnay and watching the sun go down over the ocean, I grabbed the scissors. Reluctantly and feeling defeated and stressed, I cut my favorite, grey, $50 pencil skirt off of my body. Traumatic. Don't laugh.
The cool part of this story is that the whole time I was stuck, I was updating my social media (Twitter and Facebook). I was flooded with comments and had friends telling me how to get it off, giving advice, support, laughing with me, or telling me not to shop Banana again! The power of social media never ceases to amaze me.
@BRCustServ tweeted at me. previously, I didn't think large companies actually listened and engaged like that?! They gave me a number to call and told me they would take care of it. And that, they did. After a pleasant call with Bryan from Banana Republic, I received a $50 gift card in my inbox, and Banana retained a customer. It's win-win. Bravo, Banana, for not making me argue with your rep or beg for a refund. I look forward to using my gift card this weekend!
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